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The Clone Wars: Season 5 Replacement Program

Posted December 19, 2013 02:54 AM by Webmaster

Warner 90th AnniversaryWarner Bros. Home Entertainment has established a replacement program for consumers encountering audio and other quality issues with Star Wars: The Clone Wars, The Complete Season 5. The replacement is also available to those who purchased the Seasons 1-5 Collector's Edition who are seeking resolution to these same issues.

To receive a replacement disc, simply call Warner Home Video's customer service help line at 1-800-553-6937 and speak with a live representative. Discs 1 & 2 are eligible for the replacement program, although some members are reporting that only Disc 2 is initially being offered; further discussion with a customer service rep is reportedly required to successfully receive both discs.


Source: Blu-ray.com | Permalink | United States [Country settings]

News comments (14 comments)


ORFF
 - Dec 19, 2013

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This is the Audio Problem:

https://www.youtube.com/watch?v=JzdOuzXmxDY

rollinwith26s
 - Dec 19, 2013

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I am not even sure if I encountered this issue. It kind of felt like dialogue wasn't totally lining up with characters' lips, but if that is the case it was barely noticeable. i was even wondering if that's just how the animation is. :S

slyjai
 - Dec 19, 2013

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gr8 news 4 those who purchased from day 1!!! so the really big question is when will the corrected boxsets b put out 4 sale? & r there still those "problem" sets still out there still available for sale or will they b pulled immedi8ly???

insomniac013
 - Dec 19, 2013

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I dont see any audio issue in ORFF's video? If it's there it's barely noticeable.

Neil_Luv's_BLU
 - Dec 19, 2013

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Any word on a replacement program for the UK?

The sync issue on these discs is not the worst I've seen in recent years, but it's still a rather irritating blight on what is an otherwise solid Blu-ray presentation.

MoulinBlu
 - Dec 19, 2013

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I couldn't detect a sync problem watching the youtube video on my laptop either. But I don't think a battle scene with constant laser fire and dialogue mostly from helmet wearing troopers and robots that don't have mouths a very good choice for demoing the problem. But, I guess I need to prioritize watching the last season soon, so I can trade it in if it's defective. I preordered my copy, so I assume I'm more likely to have one of the bad ones. Glad someone pointed it out, otherwise I might not have paid it too much attention, as sync issues are still rather common in TV productions today. They're much more noticable when viewing on a 100 inch screen than the more typical 30-50 inch consumer displays the production of tv shows are primarily concerned with.

coolkev1701
 - Dec 19, 2013

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Just finished watching the discs in my collector's edition and I didn't notice any sync problems, maybe it depends on what player you're using.

ORFF
 - Dec 19, 2013

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Here is a clip with dialog. Also notice the door sound being off.

http://www.youtube.com/watch?v=eOYCHHKCGW0


.

JMCurtis
 - Dec 19, 2013

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Things are too hectic right now. Haven't had a chance to check any of the season out yet. So I'll see about getting new replacements after the holidays. Thanks for the heads up.

cash_black
 - Dec 19, 2013

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I watched the whole season when it came out o blu ray, didnt notice anything, will double check later

n_muthukumar
 - Dec 19, 2013

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Is there an e-mail address where we can write to? I'm an International Customer and calling to US would not be that viable.

ORFF
 - Dec 23, 2013

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Here is a video of me opening the Replacement Disc that was sent by Warner:
https://www.youtube.com/watch?v=eFyibd-R2HE

Here is a video with an action scene with the fixed audio on the replacement disc:
https://www.youtube.com/watch?v=EVwwRyUdebw

Here is a video with a dialog scene with the fixed audio on the replacement disc:
https://www.youtube.com/watch?v=klQzgYZG4_o

kenkraly2004
 - Dec 23, 2013

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Got my replacement today of Disc 2 of Star Wars The Clone Wars Season 5 on Blu-Ray Disc. The one with the corrected audio for the episodes The Lawless and Missing in Action. Good good on Lucasfilm / Warner Home Video's part to send those replacement blu-ray disc's out. Audio is good as new and no longer out of sync.

JMCurtis
 - Jan 04, 2014

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Got mine Friday. Took them only 3 days to get it to me!! Now THAT's service!!


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