The forums are lit up this morning with news that the upcoming Blu-ray release of 'Iron Man' has been recalled. A few weeks back, some of those receiving review copies reported trouble playing the disc in their Blu-ray players. Apparently, there is an authoring problem with the disc, and distributors have been issued direction to send back all product.
According to those distributors, Paramount is doing everything possible to get enough replacement discs to retailers in time for its September 30th release date, but it may not be able to meet the demand. If Paramount can't get enough titles onto retail shelves, they may delay the title until October 7th.
Online retailers like Amazon are likely to ship first-come, first-serve, so make sure you have your pre-order in now if you haven't done so already.
Update: We have received word from Paramount that they will meet the street date and that the 'Iron Man' Blu-ray will not be delayed.
Oh well. One week delay won't hurt. Besides, I have The Forbidden Kingdom and Sex In The City that I haven't watched to keep me busy. I did pre-order mine at Best Buy so more likely it will go with the flow of when Paramount decides to sell it.
"The official word on the Iron Man BD is in from Paramount. The discs that will be available on street date at your local retailers WILL be fixed and working fine, so no worries. We're also told that because the discs will be corrected by street, there will be no need for any kind of exchange program. Just so you know."
Better that they caught the bad discs now instead of the consumer having to act as quality control. A week delay is better than a replacement disc program hassle, still can't wait to see the BD, though!
I reported this yesterday and I'm glad to see that Paramount is not underplaying the problem. How people thought they were going to reproduce the entire batch of Iron Man in just a week is a little silly. I have a feeling the big retailers/online stores will get the first batches. Unfortuantely stores like mine (rentailers with limited sell thru) will get the product on Oct 7th.
If you picked any title this should have NEVER happened, Iron Man would have been it. This will hurt sales and it will hurt the overall image of Blu-ray if it slides to a Oct 7th street date.
Just spoke to Amazon Customer Service Rep and she said that there is a massive delay in shipping a bunch of items and that most importantly Iron Man is not due to ship until 10/6!!!! So bad news on the Amazon front. I hope this changes.
Our buyer (I work for one of the largest media distributors), for Paramount, has confirmed that the error was discovered early on and a small amount of defective product shipped. The correct UPC is 097361385709, and will be shipped to us today 9/24. In her words, they are working around the clock to meet demand.
Web4fun-you bet. Yes, we can all speculate, but in the end what will happen will happen. History shows that customers will buy a product, even if there is a delay, if there is enough demand. I myself, will try to get one at Target with the special packaging. And if not I'll get a regular Blu at work. Good luck to everyone!
Why are people giving "househead" negative ratings? I'm sorry but this is an EPIC ass FAIL if I've ever seen one. But the reaction on the forums is even more epic, just not a fail. I'll admit I'm disappointed cuz I had a gather planned for Tuesday with a bunch of friends to watch it, so yeah. EPIC FAIL. If they can keep from delaying it, then Paramount FTW, EPIC FAIL cancelled.
"Well if they delay the Blu-ray to Oct. 7, I hope they delay the DVD as well."
What possible reason would they have for such a decision? You do realize that Blu-Ray still only makes a small fraction of total movie sales and rentals, right? They are going to make a crapload of money off the DVD on Sept. 30th regardless of whether there's a Blu-Ray on the shelf beside it.
When I read about this interesting news I started to get concerned, because I also pre-ordered Iron Man on Blu-ray. So I called Paramount Home Entertainment and it was kind of weird how she tried not to talk about it. So I asked her if its true that Iron Man on Blu-ray is being recalled and she admitted that it was true, so I also asked her how can we make sure we do not get a defective copy, and then she said, none of the retailers should have received the Blu-ray's yet, Paramount recalled all the disc being sent to retailers nationwide. Which means nobody should have it in stock for preorder. It was a very interesting on how cocky she was. But oh well, nobody and nothing is perfect!!! LOL
Well that would be pretty kewl if you could buy the defective discs at 50% off LOL
But seeing on how greedy Paramount always has been, I dont think we have a chance, so go ahead and buy it for $29.99 and lets hope it works LOL
But, Bill Hunt said that offical word from Paramount is that the problem has been corrected and the
discs will street next Tuesday as planned, and if Bill Hunt says it, that's basically a guarantee as he's
got the best sources out there. I'm not gonna worry. Should be fine.
Well yeah your right, and I hope we dont have to go through this bull****. The way I look at it, the movie was a blockbuster, alot of people pre-ordered it which makes them even more money.
All I want is what I paid for and $29.99 is alot of money. I really hope Warner Bros. will bring The Dark Knight onto blu-ray with spectacular visuals and sound. Warner Bros. hasnt failed yet with blu-ray. so lets keep our fingers crossed
Mokus, the Paramount rep was correct. The Retailers don't get movies until about a week prior to street date (standard time frame), with a "do not display until X" sticker on the boxes. The distributors that dropship individual orders get supply before that, because they ship to retailers and to invidual drop ship customers, like all of us.
im not really mad, i can wait a week. but im very upset because they want blu to do really good this
christmas. well delaying one of the most anticipated movies is not good. someone might say "im not
gettin into blu ray, it seems like they have too many problems" which isnt the case its just not good
for their reputation. i hope im wrong.
Yeah I know she was correct, but a little rude. Without us loyal blu-ray and dvd junkies they wouldnt have a job. Honestly the best expierence with Home Entertainment was with Disney, they answered all my technical questions, and they were polite because they know without us they are nothing. I never liked Paramount but oh well lets hope everything will be fine.
You are absolutely right about the reputation of blu-ray. Once people find out about this, they wont buy bluray and it wont help getting everyone to change into HD movies.
They want everyone to buy it, because the future is blu, so lets hope this incident wont make people upset and angry. lol
what paramount needs to do is have backup people who know what theyre doing. so when stuff like
this happens they can bring more people in and just work in their plants all around the clock, 24/7 for
the next week, and produce new blu rays. and they need to delay other titles that wont really make a
difference so all their focus is on iron man. im just wishing right now, but im sure they could do it, if
they REALLY tried.
"The Retailers don't get movies until about a week prior to street date (standard time frame), with a "do not display until X" sticker on the boxes. The distributors that dropship individual orders get supply before that, because they ship to retailers and to invidual drop ship customers, like all of us."
Not always true. If you are a big enough retailer you get shipped directly (Wal-mart does not have a distributor....they are there own distributor) and because of that retailers could have this product a couple weeks ahead of time. That's why some people are posting they got their Iron man disc last week. I go through a distributor but someone like Blockbuster Corporate I believe gets shipped directly (which is why some stores actually had the discs but had to return it back to Blockbusters distribution center).
Good to see that they still might make the release date and if they do, hopefully they'll have an adequate supply. I've been looking forward to seeing how the blu-ray version would fare against the DVD.
I cant wait. This is bad. How can they push a product that they cant seem to get right. If its not the movies its the players. Will it be 2010 before we see a problemless blu-ray system. Wether it be players or movies.
dancemf- that is why im so pissed right now. i can wait a week. but now youre just givin blu ray a bad
name with this bull. and why havent they discovered this prob before instead of 1-2 weeks before its
release. get your act together guys! you better not pull this shit with hulk and dark knight! (i know
paramount dosent have those titles, that was to all the studios)
Great! Saved me some money. I had it pre-ordered, but the order was cancelled by the retailer today. I am now having a second thought on this movie. I have seen the movie already, and don't quite get what the buzz is about. I only pre-ordered it because that was what everyone else was doing. Personally, I would rather wait for the Criterion releases. Sleeping Beauty is also on my list. Too many good movies coming out, and too few resources.
Honestly, you guys should stop moaning over a week. This would be disastrous had they shipped them all out and they couldnt recall them. But that is NOT the case, they have made the right decision, putting the consumer first, over releasing the title on time.
Had Paramount released it with this fault, I'd bet you all be moaning that it should never of hit store shelves.
yes greatwhite, we understand your point. but they should have a room with all the players and test
them before they send them out in the first place. i thought these guys were smarter than that. now
theyre just giving blu a bad name.
Thanks for the news. My pre-order from Amazon.ca was put on delay yesterday but it's good to know the reason. I'm not bothered, though, as I have the Ultimate Unrated Comedy Collection on its way at the same time (not to mention another BD). Plenty of time for watching.
alkalinesi Ľ Paramount probably tested the title on select blu ray players with no problems. The film reviewers using other blu ray players experienced these problems. So it maybe due to the reviewers using older profile players.
In my eyes Paramount have done a brilliant job pulling Iron Man if it does not work for everybody. BUT also an even better job to sort out a problem in 1 week.
Having Transformers and other recently released titles eases the pain a little. I'd rather wait and have them do it right. It's not like a movie can be later "flash updated". Patience is still a virtue.
Iron Man rocks. He actually "offs" the bad guys. The only other person to do that is The Terminator. I hope that doesn't change in the next movie.
I talked to one of the "associates" at Wal-Mart about the Iron Man recall and he said: "We already got IronMan! I saw it in the back!" I asked him what they did about the recall and he replied: "What recall?"
Hopefully the disc I buy on Tuesday is the corrected version, since my only player is a PS3, and I won't be able to tell if I have the replacement IM. I plan on buying a stand-alone player this Christmas and want Iron Man to work on all of my players.
I had the exact same experience at Wal Mart today as Schrute Farms. "There was a recall?" So we'll
see if it plays on my PS3 tonight. I'll post the results later. Is there anything on the packaging or disk
that would let us know if we have the updated BD?
welp, i got my copy and it IS defective. when i pop in disc 1 the ps3 reads it with the icon. i
load up the movie and it seems ot fire up but it just sits at a black screen with the blue iron
man heart blinking. i guess target in my area didnt get the recall notice!
edit-i turned off the bd-live feature as recommended and it works. i hope they can fix this with
an update or something. i guess i will have to return my disc eventually.
UPDATE TO MY EARLIER POST: I thought I had a bad disc from WalMart. Got stuck on the pulsing
blue chest light thing. I even let it sit for more than 15 minutes with no luck. After reading the posts
here, I tried turning off the auto BD-Live feature on my PS3, and it worked! This movie is AWESOME!
Mine had the same problem, and it only occurs when the player is trying to connect to the Internet, so I had to disable the internet connection on my PS3 so that it could work. Then I tried again to see if it needed to download an update or something and it wouldn't freeze nor connect it would just say that there is no connection, but there was. I'll keep on trying!
So after a while of waiting...it did work with BD-Live.
It's a usability issue on part of the people who made the disc. Since it tries to access BD-Live features that were still non-existent...and it hangs up the disc.
Today the Disc prompted me that it was going to download additional content. Hopefully they will re-think how they are making these. Cause the feature of automatically checking for online content looks like a bug.
Does anyone have this problem that DOESN'T use a PS3? I have a Samsung BD-P1000 and have been having the same issue with the bonus disc playing fine, but the actual movie disc goes to the blinking arc reactor, and then the screen goes black and doesn't do anything. I don't think my player has BD Live so I don't think this is the problem.
I have a BD30K by Panasonic, and the first 18 min I tested of the Target special Ed, with mask, played fine. I've not yet tried my PS3.
Here is the info for Paramount, if anyone wants to lodge a complaint. You may have luck or not having the right person hear you, but if everyone complains, perhaps they'll issue an exchange and look into this. If non BD Live players have issues, it can't be the BD Live network.
Paramount Home Entertainment Inc.
5555 Melrose Ave.
Hollywood, CA 90038
CA Tel. 323-956-5000
I bought a Blu-Ray disc at WalMart and it didn't work. I went to exchange it the next day and that one didn't work either so I went online and found this posting. I contacted WalMart and they were not aware of the recall, would not let me return the disc only exchange it for another one, and didn't know when they would be getting in the good discs. If a disc is recalled shouldn't they refund your money? I'm not going back to WalMart for Blu-Ray movies anytime soon.
Like I said in my first post... I manage a Blockbuster, and we received a recall notice a little over a week before the release of the movie. When we got them in, we immediately sent them back. During the day on Tuesday (9/30) we received our replacement discs for rent and the day after that, we got the replacement retail discs... I have a slow wireless connection and I didn't have any problem with the new disc. When I popped it it, it asked if I wanted to download the "live content" and I agreed, and it took a bit to download (less than 5 min), but like I said, I have very slow wireless signal. I feel like Wal-Mart and Target probably didn't acknowledge the issue and it's probably them you need to issue the complaint with.