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Iron Man Blu-ray Recalled, But No Delay (UPDATED)

Posted September 25, 2008 12:51 PM by Josh Dreuth

ParamountThe forums are lit up this morning with news that the upcoming Blu-ray release of 'Iron Man' has been recalled. A few weeks back, some of those receiving review copies reported trouble playing the disc in their Blu-ray players. Apparently, there is an authoring problem with the disc, and distributors have been issued direction to send back all product.

According to those distributors, Paramount is doing everything possible to get enough replacement discs to retailers in time for its September 30th release date, but it may not be able to meet the demand. If Paramount can't get enough titles onto retail shelves, they may delay the title until October 7th.

Online retailers like Amazon are likely to ship first-come, first-serve, so make sure you have your pre-order in now if you haven't done so already.

Update: We have received word from Paramount that they will meet the street date and that the 'Iron Man' Blu-ray will not be delayed.


Source: Blu-ray.com Forums | Permalink | United States [Country settings]

News comments (110 comments)


Jimbo976
  Sep 24, 2008
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Well if they delay the Blu-ray to Oct. 7, I hope they delay the DVD as well.

bhampton
  Sep 24, 2008
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I can wait till the 7th, because I've bought so many other great Blu Rays recently.

Still.... looking forward to it.

RIPSeanTaylor21
  Sep 24, 2008
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Finally its official!

E-Dogg
  Sep 24, 2008
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I have my copy and it works perfectly.

SellmeyourDVD
  Sep 24, 2008
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This is bad, very bad....

theboffer
  Sep 24, 2008
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I can wait as well. My copy of the Godfather Triology will keep me occupied until then.

Marine Mike
  Sep 24, 2008
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Good thing I kept my pre-order of Iron Man in May from Amazon.

scook
  Sep 24, 2008
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I was thinking the same thing, good thing I pre order Iron man when it was first available on May 22, 2008 when everyone was saying how ridiculus it was being so early haha

Top HT gallery
househead
  Sep 24, 2008  

ogscorpion
  Sep 24, 2008
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Oh well. One week delay won't hurt. Besides, I have The Forbidden Kingdom and Sex In The City that I haven't watched to keep me busy. I did pre-order mine at Best Buy so more likely it will go with the flow of when Paramount decides to sell it.

jimmybobo
  Sep 24, 2008
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"The official word on the Iron Man BD is in from Paramount. The discs that will be available on street date at your local retailers WILL be fixed and working fine, so no worries. We're also told that because the discs will be corrected by street, there will be no need for any kind of exchange program. Just so you know."


http://www.thedigitalbits.com/#iron2

Sonny
  Sep 24, 2008
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Oh shEEEIT the sky is falling!!!!! LOL!!

NJ_RAMS_FAN
  Sep 24, 2008
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It's ok.. I'll enjoy my bad copy on my PS3.

CptGreedle
  Sep 24, 2008
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Even though I really want to see this, I will survive if another week has to go by for them to get
it right. Besides, I have enough other discs to watch and not enough time for those either.

SDon1969
  Sep 24, 2008
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Better that they caught the bad discs now instead of the consumer having to act as quality control. A week delay is better than a replacement disc program hassle, still can't wait to see the BD, though!
BluOgre
  Sep 24, 2008
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I reported this yesterday and I'm glad to see that Paramount is not underplaying the problem. How people thought they were going to reproduce the entire batch of Iron Man in just a week is a little silly. I have a feeling the big retailers/online stores will get the first batches. Unfortuantely stores like mine (rentailers with limited sell thru) will get the product on Oct 7th.

If you picked any title this should have NEVER happened, Iron Man would have been it. This will hurt sales and it will hurt the overall image of Blu-ray if it slides to a Oct 7th street date.
web4fun
  Sep 24, 2008  

BrahmaBull1969
  Sep 24, 2008  

arbetet
  Sep 24, 2008
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If only this had happened to Sex and the City instead...

digitalbabe
  Sep 24, 2008
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Hi Folks,

Our buyer (I work for one of the largest media distributors), for Paramount, has confirmed that the error was discovered early on and a small amount of defective product shipped. The correct UPC is 097361385709, and will be shipped to us today 9/24. In her words, they are working around the clock to meet demand.

Thanks,
Sariena

Top contributor
Wingman1977
  Sep 24, 2008
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I'm glad I'm not feening for it. Now if it were to happen to TDK when it releases in December, that's a different storying.
web4fun
  Sep 24, 2008
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Sariena, that's promising news. I'm going to keep my order with Amazon and if the 10/6 ship date stays valid, then hopefully Best Buy or another B&M store will come through. Thanks for the update.

EvolutionCherry
  Sep 24, 2008
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I'd of crapped bricks if this happened to Transformers.

digitalbabe
  Sep 24, 2008
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Web4fun-you bet. Yes, we can all speculate, but in the end what will happen will happen. History shows that customers will buy a product, even if there is a delay, if there is enough demand. I myself, will try to get one at Target with the special packaging. And if not I'll get a regular Blu at work. Good luck to everyone!

bg_nyc
  Sep 24, 2008
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i agree wingman... if this were to happen to TDK then I would react way differently.

NJ_RAMS_FAN
  Sep 24, 2008
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even thou this happend, the movie does look amazing on blu-ray..

haushausman
  Sep 24, 2008  

Top contributor
Lucy Diamond
  Sep 24, 2008
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I'm eyeBALLS deep in unbeaten PS3 games so I can wait.

Plus...there is still a chance that my copy will work

bypass
  Sep 24, 2008
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Blasphemy!

DefTechPioElite
  Sep 24, 2008  
PA_Kid
  Sep 24, 2008
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Amazon shipping based on the actual pre-order priority? Oh, that's rich!

If anyone believes that amazon's disc will really go out exactly in "first order in, first disc out" order, I have a bridge to sell you!

Don't get me wrong, I love Amazon, but after trying to order the 4th edition D&D books and the fiasco that was, I harbor no illusions that Amazon's process is rock-solid.

Grifter02
  Sep 24, 2008
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Jimbo976
"Well if they delay the Blu-ray to Oct. 7, I hope they delay the DVD as well."

What possible reason would they have for such a decision? You do realize that Blu-Ray still only makes a small fraction of total movie sales and rentals, right? They are going to make a crapload of money off the DVD on Sept. 30th regardless of whether there's a Blu-Ray on the shelf beside it.

Mokus76
  Sep 24, 2008
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Hi there,

When I read about this interesting news I started to get concerned, because I also pre-ordered Iron Man on Blu-ray. So I called Paramount Home Entertainment and it was kind of weird how she tried not to talk about it. So I asked her if its true that Iron Man on Blu-ray is being recalled and she admitted that it was true, so I also asked her how can we make sure we do not get a defective copy, and then she said, none of the retailers should have received the Blu-ray's yet, Paramount recalled all the disc being sent to retailers nationwide. Which means nobody should have it in stock for preorder. It was a very interesting on how cocky she was. But oh well, nobody and nothing is perfect!!! LOL

intimidator32
  Sep 24, 2008
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i wonder if ps3 owners will be able to buy the (defective) disc at o i dont know 50% off...hehe

Mokus76
  Sep 24, 2008
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Hey intimidator32,

Well that would be pretty kewl if you could buy the defective discs at 50% off LOL
But seeing on how greedy Paramount always has been, I dont think we have a chance, so go ahead and buy it for $29.99 and lets hope it works LOL

Top contributor
jceperley
  Sep 24, 2008
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But, Bill Hunt said that offical word from Paramount is that the problem has been corrected and the
discs will street next Tuesday as planned, and if Bill Hunt says it, that's basically a guarantee as he's
got the best sources out there. I'm not gonna worry. Should be fine.

Mokus76
  Sep 24, 2008
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hey jceperley,

Well yeah your right, and I hope we dont have to go through this bull****. The way I look at it, the movie was a blockbuster, alot of people pre-ordered it which makes them even more money.
All I want is what I paid for and $29.99 is alot of money. I really hope Warner Bros. will bring The Dark Knight onto blu-ray with spectacular visuals and sound. Warner Bros. hasnt failed yet with blu-ray. so lets keep our fingers crossed
skotbites
  Sep 24, 2008
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My early shipment disc (old UPC) works fine on my ps3 regardless of DRC settings although it
does take a good minute or so to load.

blu-mike
  Sep 24, 2008  

digitalbabe
  Sep 24, 2008
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Mokus, the Paramount rep was correct. The Retailers don't get movies until about a week prior to street date (standard time frame), with a "do not display until X" sticker on the boxes. The distributors that dropship individual orders get supply before that, because they ship to retailers and to invidual drop ship customers, like all of us.

alkalinesi
  Sep 24, 2008
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im not really mad, i can wait a week. but im very upset because they want blu to do really good this
christmas. well delaying one of the most anticipated movies is not good. someone might say "im not
gettin into blu ray, it seems like they have too many problems" which isnt the case its just not good
for their reputation. i hope im wrong.

Mokus76
  Sep 24, 2008
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hi digitalbabe,

Yeah I know she was correct, but a little rude. Without us loyal blu-ray and dvd junkies they wouldnt have a job. Honestly the best expierence with Home Entertainment was with Disney, they answered all my technical questions, and they were polite because they know without us they are nothing. I never liked Paramount but oh well lets hope everything will be fine.

Mokus76
  Sep 24, 2008  

Top reviewer
Moefiz
  Sep 24, 2008
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No big deal...I'll wait...I prefer getting it right the first time...

alkalinesi
  Sep 24, 2008
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what paramount needs to do is have backup people who know what theyre doing. so when stuff like
this happens they can bring more people in and just work in their plants all around the clock, 24/7 for
the next week, and produce new blu rays. and they need to delay other titles that wont really make a
difference so all their focus is on iron man. im just wishing right now, but im sure they could do it, if
they REALLY tried.

Mokus76
  Sep 24, 2008  
BluOgre
  Sep 24, 2008
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"The Retailers don't get movies until about a week prior to street date (standard time frame), with a "do not display until X" sticker on the boxes. The distributors that dropship individual orders get supply before that, because they ship to retailers and to invidual drop ship customers, like all of us."
Not always true. If you are a big enough retailer you get shipped directly (Wal-mart does not have a distributor....they are there own distributor) and because of that retailers could have this product a couple weeks ahead of time. That's why some people are posting they got their Iron man disc last week. I go through a distributor but someone like Blockbuster Corporate I believe gets shipped directly (which is why some stores actually had the discs but had to return it back to Blockbusters distribution center).
andyn1080
  Sep 24, 2008
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oh boy i can see the stupid ebayers now bidding it up just b/c

Top reviewer
owa
  Sep 24, 2008
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Good to see that they still might make the release date and if they do, hopefully they'll have an adequate supply. I've been looking forward to seeing how the blu-ray version would fare against the DVD.

Top contributor
Shallow_
  Sep 24, 2008
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I got my copy yesterday, and it does NOT play on my Sony BDP S1, my PS3 however plays it perfectly.. Will need to replace disc to get full advantage of TrueHD from BDP-S1

digitalbabe
  Sep 24, 2008
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Blu-Ogre-I am not referring to giants like that, I am speaking about general retail SOP, with pre-release date/street date/operations agreements in place.

dancemf
  Sep 24, 2008
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I cant wait. This is bad. How can they push a product that they cant seem to get right. If its not the movies its the players. Will it be 2010 before we see a problemless blu-ray system. Wether it be players or movies.

alkalinesi
  Sep 24, 2008
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dancemf- that is why im so pissed right now. i can wait a week. but now youre just givin blu ray a bad
name with this bull. and why havent they discovered this prob before instead of 1-2 weeks before its
release. get your act together guys! you better not pull this shit with hulk and dark knight! (i know
paramount dosent have those titles, that was to all the studios)

mlomeli
  Sep 24, 2008
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I wonder what some of you would do if it was, say...food (something you really need).
mikesoba
  Sep 24, 2008
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Tell me, does someone not throw a copy of these discs on a couple of players to see if it runs before distributing titles?

Bizdady
  Sep 24, 2008
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I have my Amazon preorder since Tower cancelled mine, will try my luck at B&M store if I have too though.

Sith
  Sep 24, 2008
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whatever, sucks for Sleeping Beauty though, that was it's day...

CobraComander
  Sep 24, 2008
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I've had my preorder in since May, hopefully it will ship on the 30th and work fine. If they have known about it for weeks, why wait till the week before the release???
tmok2000
  Sep 24, 2008
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Great! Saved me some money. I had it pre-ordered, but the order was cancelled by the retailer today. I am now having a second thought on this movie. I have seen the movie already, and don't quite get what the buzz is about. I only pre-ordered it because that was what everyone else was doing. Personally, I would rather wait for the Criterion releases. Sleeping Beauty is also on my list. Too many good movies coming out, and too few resources.

GreatWhite83
  Sep 24, 2008
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Honestly, you guys should stop moaning over a week. This would be disastrous had they shipped them all out and they couldnt recall them. But that is NOT the case, they have made the right decision, putting the consumer first, over releasing the title on time.

Had Paramount released it with this fault, I'd bet you all be moaning that it should never of hit store shelves.

I'd rather have a working title anyday Thanks.

alkalinesi
  Sep 24, 2008  
gavsky
  Sep 24, 2008
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Dunno what all the fuss is about, my Iron Man blu-ray US import arrived a week ago, works fine on my UK PS3.

uptheirons
  Sep 24, 2008
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Iron Man only works with the PS3, does not work with Sony and Samsung players.
DodgerBlue42
  Sep 24, 2008
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I love how people act like the world is coming to an end just because a title might be delayed a week... you've gone all your life so far without it, is another 7 days really gonna be that bad?

Equisilus
  Sep 24, 2008
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Thanks for the news. My pre-order from Amazon.ca was put on delay yesterday but it's good to know the reason. I'm not bothered, though, as I have the Ultimate Unrated Comedy Collection on its way at the same time (not to mention another BD). Plenty of time for watching.

GreatWhite83
  Sep 24, 2008
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alkalinesi Paramount probably tested the title on select blu ray players with no problems. The film reviewers using other blu ray players experienced these problems. So it maybe due to the reviewers using older profile players.

In my eyes Paramount have done a brilliant job pulling Iron Man if it does not work for everybody. BUT also an even better job to sort out a problem in 1 week.

Top reviewer
zombieking
  Sep 24, 2008
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If its delayed only one week, no big deal. and besides, I'm already picking up 6 other titles on the 30th.
mikethemovieguy
  Sep 24, 2008
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I played mine on my ps3 and had no problem with it. i believe its just a small amount that are defective.

oh and those who will wait, its worth it looks amazing

tron3
  Sep 25, 2008
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Having Transformers and other recently released titles eases the pain a little. I'd rather wait and have them do it right. It's not like a movie can be later "flash updated". Patience is still a virtue.

Iron Man rocks. He actually "offs" the bad guys. The only other person to do that is The Terminator. I hope that doesn't change in the next movie.

PS3-Playb3yond
  Sep 25, 2008
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Oh no!

SDon1969
  Sep 25, 2008
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No delay anymore, sweet!

iNCREDiPiNOY
  Sep 25, 2008
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How about the steelbook?

Top contributor
mattstat
  Sep 25, 2008
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Fantastic News. Can't wait to see if they will live up to their word. Fingers crossed

Bizdady
  Sep 25, 2008
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Allright I can sleep all weekend now not having to worry about this anymore!! Phew! That was nerve racking!

jimmybobo
  Sep 25, 2008
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No delay...I already posted this info yesterday but I guess nobody listened lol

bg_nyc
  Sep 25, 2008
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oh, its being shipped on time? *yawn* nice! zzzzzz......

BergerForLife
  Sep 25, 2008
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Paramount appears to have handled this problem very well. I will buy an extra Paramount title on the
30th to show my appreciation!

CptGreedle
  Sep 25, 2008
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Excellent news! No delay! But the question is, will there be enough units?

Elandyll
  Sep 25, 2008
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What I wonder, having placed my pre order to Amazon back in August, is why they had always since then put a shipping date at Oct 6th...

Top reviewer
thedarkangel1975
  Sep 25, 2008
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that depends on your method of shipping Elandyll

statikcat
  Sep 25, 2008
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If you want it just buy it first day.. sounds like if they are short it will not be buy a large amount.

Top reviewer
owa
  Sep 25, 2008
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Thanks for the update. It's good to see they were able to recover in time to avoid delays.

jmartinez
  Sep 25, 2008
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good to know it'll meet the street date release

Top reviewer
wnicholas76
  Sep 25, 2008
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Thanks for that update, Josh! Paramount really had us going there for a minute!!

Mr. Joshua
  Sep 25, 2008
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Way to go Paramount... Good job!!!

Top contributor
PBR
  Sep 26, 2008
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Hopefully we'll still get this here in Canada
http://www.bestbuy.ca/catalog/proddetail.asp?sku_id=0926INGFSM2155650&catid=24100&logon=&langid=EN

Schrute Farms
  Sep 27, 2008
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I talked to one of the "associates" at Wal-Mart about the Iron Man recall and he said: "We already got IronMan! I saw it in the back!" I asked him what they did about the recall and he replied: "What recall?"

Hopefully the disc I buy on Tuesday is the corrected version, since my only player is a PS3, and I won't be able to tell if I have the replacement IM. I plan on buying a stand-alone player this Christmas and want Iron Man to work on all of my players.
Ectoplasm
  Sep 27, 2008
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Glad they fixed Iron Man. I will certainly pick up this title. I wish Lionsgate had been this concerned about Young Guns before they released it. Avoid that title.

mardogg44
  Sep 30, 2008
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I work at Blockbuster and we were supposed to receive our "replacement" discs yesterday (9/29), but never got them. Hopefully today DHL or UPS will come knocking before 10am!!

We already shipped off the first batch... we'll see.
mgm8788
  Sep 30, 2008
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My PS3 can't play Iron Man on blu-ray. I picked up the special edition packaging version from target, and only the special features disc works. Has anyone else had this problem?

Uberfy
  Sep 30, 2008
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I had the exact same experience at Wal Mart today as Schrute Farms. "There was a recall?" So we'll
see if it plays on my PS3 tonight. I'll post the results later. Is there anything on the packaging or disk
that would let us know if we have the updated BD?
zadkiel
  Sep 30, 2008
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to mgm8788: I have the same issue. Now I have to take it back to the store and play musical ironman until I get one that works.
chessmasta03
  Sep 30, 2008
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Just bought mine from BEST BUY and doesn't work! (yayyyy, except not)
zadkiel
  Sep 30, 2008
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ok so for the PS3s you will need to turn off BD-Live...when it tries to connect to the internet it just gets stuck there. Not sure if this bug is going to be fixed.
BuckSatan
  Sep 30, 2008
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Turning off the BD Live does work. I'm wondering if they don't have the content available yet and it just confuses the PS3.
dominosfleet
  Sep 30, 2008
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turning it off works, its easy to do, settings-dvd/bd options-bd internet connection-confirm instead of allow

should fix it, and just say no when it promps you for this blu-ray

ty forum
ghostshrimp
  Sep 30, 2008
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Thanks for the fix, works fine now!
Dantiel
  Sep 30, 2008
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well thank you for the help i was mad already lol..but this is bad they need to fix this
mgm8788
  Sep 30, 2008
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thanks for the help. if you decide to leave the BD live feature on you'll have to wait a about ten minutes for the disc to load.
zadkiel
  Sep 30, 2008
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mgm8788: really?! after it does load does the next time around become faster?
tsiper29
  Sep 30, 2008
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wow I hope that the online connectivity shut off trick works cause I have tried 4 different Iron Man blu ray disc's from target now
easy rhino
  Sep 30, 2008
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welp, i got my copy and it IS defective. when i pop in disc 1 the ps3 reads it with the icon. i
load up the movie and it seems ot fire up but it just sits at a black screen with the blue iron
man heart blinking. i guess target in my area didnt get the recall notice!

edit-i turned off the bd-live feature as recommended and it works. i hope they can fix this with
an update or something. i guess i will have to return my disc eventually.
xboxfan256
  Sep 30, 2008
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Just bought Ironman and have had to return it three times because it will not play. It freezes on the menu screen. I think they missed their mark.

Uberfy
  Oct 01, 2008
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UPDATE TO MY EARLIER POST: I thought I had a bad disc from WalMart. Got stuck on the pulsing
blue chest light thing. I even let it sit for more than 15 minutes with no luck. After reading the posts
here, I tried turning off the auto BD-Live feature on my PS3, and it worked! This movie is AWESOME!
batigol_9
  Oct 01, 2008
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Mine had the same problem, and it only occurs when the player is trying to connect to the Internet, so I had to disable the internet connection on my PS3 so that it could work. Then I tried again to see if it needed to download an update or something and it wouldn't freeze nor connect it would just say that there is no connection, but there was. I'll keep on trying!
zadkiel
  Oct 02, 2008
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So after a while of waiting...it did work with BD-Live.

It's a usability issue on part of the people who made the disc. Since it tries to access BD-Live features that were still non-existent...and it hangs up the disc.

Today the Disc prompted me that it was going to download additional content. Hopefully they will re-think how they are making these. Cause the feature of automatically checking for online content looks like a bug.
barbque_butt
  Oct 02, 2008
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Does anyone have this problem that DOESN'T use a PS3? I have a Samsung BD-P1000 and have been having the same issue with the bonus disc playing fine, but the actual movie disc goes to the blinking arc reactor, and then the screen goes black and doesn't do anything. I don't think my player has BD Live so I don't think this is the problem.

PLEASE HELP.

digitalbabe
  Oct 02, 2008
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Hi All,
I have a BD30K by Panasonic, and the first 18 min I tested of the Target special Ed, with mask, played fine. I've not yet tried my PS3.

Here is the info for Paramount, if anyone wants to lodge a complaint. You may have luck or not having the right person hear you, but if everyone complains, perhaps they'll issue an exchange and look into this. If non BD Live players have issues, it can't be the BD Live network.

Paramount Home Entertainment Inc.
5555 Melrose Ave.
Hollywood, CA 90038
CA Tel. 323-956-5000
Fax 818-866-3330
bling581
  Oct 06, 2008
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I bought a Blu-Ray disc at WalMart and it didn't work. I went to exchange it the next day and that one didn't work either so I went online and found this posting. I contacted WalMart and they were not aware of the recall, would not let me return the disc only exchange it for another one, and didn't know when they would be getting in the good discs. If a disc is recalled shouldn't they refund your money? I'm not going back to WalMart for Blu-Ray movies anytime soon.

mardogg44
  Oct 07, 2008
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Like I said in my first post... I manage a Blockbuster, and we received a recall notice a little over a week before the release of the movie. When we got them in, we immediately sent them back. During the day on Tuesday (9/30) we received our replacement discs for rent and the day after that, we got the replacement retail discs... I have a slow wireless connection and I didn't have any problem with the new disc. When I popped it it, it asked if I wanted to download the "live content" and I agreed, and it took a bit to download (less than 5 min), but like I said, I have very slow wireless signal. I feel like Wal-Mart and Target probably didn't acknowledge the issue and it's probably them you need to issue the complaint with.


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