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The Fifth Element Exchange Program

Posted June 14, 2007 12:00 PM by Josh Dreuth

Sony PicturesWhen Blu-ray first launched, there were great expectations for the titles released. That was especially true for 'The Fifth Element', which had been a home theater enthusiast favorite on DVD. Unfortunately, the results were less than stellar, but Sony is here to atone with a remastered 'Fifth Element'! Those who purchased 'The Fifth Element' in its current form can exchange the disc for the new, cleaned up version of the film, due out July 17th.

The disc will come as a BD-50, encoded with AVC, and have two lossless/uncompressed audio tracks: the same PCM track from the original release (which was quite excellent) and a 20-bit Dolby TrueHD track. The extras remain the same, but the film has been remastered for a cleaner/crisper video experience.

Right now, Sony is taking down your name, mailing address, and phone number and will contact you closer to the release of the remastered version on how to exchange your disc. When you call, have that information ready, or if you are emailing, make sure to place it in your message. Here is the contact information:

Phone: 800-860-2878 Email: consumer@sphecustomersupport.sony.com


Source: Blu-ray.com | Permalink | United States [Country settings]

News comments (14 comments)


amason
  Jun 14, 2007
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Anyone know about the version that came with the blu-ray player?

buckshot
  Jun 14, 2007
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just sent my email.

blukrank
  Jun 14, 2007
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Yep just sent my email as well.Looking forward to getting the remaster copy.

Top contributor
Shin-Ra
  Jun 14, 2007
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BD-50 with AVC video and lossless audio, I wouldn't have it any other way. Looking forward to this.

easyrider
  Jun 14, 2007
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Just lodged my e-mail. Hope this offer includes non-USA buyers such as myself.

XSilentCobraX
  Jun 15, 2007
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sweet stuff:O i want this deffo

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PBR
  Jun 15, 2007
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As for Canadian support of this offer, it will be avaliable
The mailing address is below. You will need to send in just the disk and a replacement will be sent on July 17
You will recieve a ref number that you will have to include with the diskl

SPHE Customer Support
P.O. Box 157
Neenah Wis
54957

sardaukar1977
  Jun 16, 2007
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just sent mine too, looking forward to a clean crisp Fifth Element.

treker
  Jun 17, 2007
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Sent an e-mail this morning--has anyone that submitted an e-mail gotten a responce yet?
amason
  Jun 17, 2007
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Just emailed my request!!!!!

sardaukar1977
  Jun 19, 2007
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I got a response from Sony, did anyone else?
amason
  Jun 19, 2007
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I also got a response. Did they tell you to send just the movie back in the mail and that the new disc will be sent out Fedx ground after July 17th?

treker
  Jun 19, 2007
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Got a responce from Sony with the address to mail my Fifth Element to for an exchange
ayates055
  Jul 04, 2007
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I am Also a UK resident... Emailed Sony couple times now.. i just get the FOB off.. 'we are currently processing your enquiry' sucks.. another 30 bucks i gotta lay out!.

Thing is i bought the Movie in the states.. still have the reciept.

Dam you sony!


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