Pirates of the Caribbean Replacement Program

Many months after the Blu-ray release of 'Pirates of the Caribbean: Curse of the Black Pearl', an error was discovered in the framing of some scenes. To rectify this issue, Disney is offering a replacement disc with the framing corrected. Simply call their customer service line at 1-800-723-4763 (US) and you will need to provide them with your contact information. Have your copy in front of you as well, if possible. For Canadian customers, a phone line is being set up at 1-800-877-2843, but it may not be up yet. Edit: Disney is now asking that you email them at disneyinfo@disneyhelp.com with your full name, address, disc UPC #, and phone number.
Source: Blu-ray.com | Permalink	Relevant for:

CptGreedle  » Dec 17, 2007
GREAT! Thanks for the update! i will be sure to do this first thing tonight!

krinkle  » Dec 17, 2007
Blu-ray studios have been extremely consumer friendly. First Sony gave us a new Fifth Element for free, and now Disney is giving us a new POTC. Contrast that with HD DVD studios still not even recognizing the fact that Traffic was released from a 480p print (its worse than the DVD) or that the LFE channel is missing (broken) on many copies of Transformers. SO happy I own Blu-ray.

Y3k Bug  » Dec 17, 2007
That's awesome! I may keep my "incorrect" copy for a conversation piece though.

Whitford  » Dec 17, 2007
how do we know if our particular disc has incorrect framing?

Leopold BUTTERS  » Dec 17, 2007
^ They all do, up until now. (But if you want to double check. Go to the scene where Jack Sparrow and Will Turner are fighting by that donkey where he makes thsoe swords. And when the old drunk guy hits jack in the head and he falls to the groud the camera pans up and if you Can NOT see anybodys faces, and everyone is cut off at the neck then you have a bad copy.)

FilmmakingFiasco  » Dec 17, 2007
Y3k, you should be able to keep it. I called the other day and they told me to 'discard' my old disc when the new one arrived.

ckenisell  » Dec 17, 2007
If you own it, than you have it.

Y3k Bug  » Dec 17, 2007
Thanks for the heads up Film! Sounds like it's win-win then.

Rustmonsteru  » Dec 17, 2007
Just did it. Piece of cake except for the million years it took to get throught the phone system.

starlightpress  » Dec 17, 2007
Just called, got through quickly... all she asked for was my address and she said it'll be sent out in a few days. Took less than 5 minutes.

Whitford  » Dec 17, 2007
thanks butters...just called...very friendly, got through quickly...just had to give name and address and the stock number of the disc and it will be here in 5-10 business days. Awesome Customer Service Disney!!

jcdDigix  » Dec 17, 2007
Took me 2 minutes overall. Man those people @ Disney are cool. They told me the replacement disc will be processed in a matter of minutes!

tru blu  » Dec 17, 2007
Does anyone know if the framing issue is on international discs Region B Australia? May the Blu be with you...

buckshot  » Dec 17, 2007
yet another good opportunity to donate a bd to a ps3 owner. i'll give my old copy to my friend who has yet to see the light.

MarkMTC  » Dec 17, 2007
Pretty easy. Waited on hold about 5 minutes. Got through, gave my info took about 10 minutes total. I swear though I think I was actually talking to Minnie Mouse herself! The operator had the highest voice I have ever heard but she was quite pleasant and very helpful.

Thatcher  » Dec 17, 2007
It took me 5min. Disney Rocks!! No send it back BS.

Vonscoot  » Dec 17, 2007
Took 2 min, will be arriving in 5-10 business days.... It doesn't get any sweeter than Disney and Blu-ray.

haushausman  » Dec 17, 2007
Wow... Disney continues to impress me. Talk about a company bent on quality!!!

kaliraver69  » Dec 17, 2007
I called earlier today and spoke with Karen who was very helpful. It was funny at the end she told me to destroy my old copy and I was like yeah ok

LotR B.D. would rok  » Dec 17, 2007

Disney is wonderful, naturally. It's a shame it took the time it did for someone to realise that there was something. In all likelihood, it was a viewer who caught that mistake. Alas, if I were an owner of such a fine item as the CotBP Blu-ray disc, I'd have spotted it on my first viewing. Sorry for being so overly pompous. Actually the only reason I said that was because I think I've practically memorised that and the other two movies (DVD version, sadly). Hence my avatar/ icon I DESPERATELY want a Blu-ray player, but my financial advisor told me to wait until the bloody format war is over. Peace. Love. And BLU!! long live Sony, Blu-ray format, and Disney

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