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Harry Potter Blu-ray Replacement Program Implemented

Posted December 20, 2007 02:43 PM by Josh Dreuth

Warner Bros.As a temporary solution, Warner Home Entertainment is issuing single release replacement discs for owners who found an HD DVD version of 'Goblet of Fire' in their Blu-ray Harry Potter box sets. They will supply a boxset version of the disc, with matching artwork, to you once they have been printed. If you were affected by this, please contact WHV Customer Support at 1-800-553-6937.

We are also investigating an issue with the recently released 'Terminator 3' disc and 1080p playback. Once we have more information, we'll alert you to the problem.


Source: Blu-ray.com | Permalink | United States [Country settings]

News comments (26 comments)



shatta
  Dec 20, 2007
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first post...boooooooooo..i dont even have the potters..but good news for those who have it...POTC was to have one too..but i dont care about my POTC-ATE...its showin at 1080p and dats all that matters

Sonny
  Dec 20, 2007
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Good they have a lot of work todo!!

Top contributor
Alan Gordon
  Dec 20, 2007
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Great, now what about those of us who bought the individuals, got a Blu-ray copy, but our PS3 won't play it?

~Alan

Banjo
  Dec 20, 2007
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They're sending me a replacement disc. Woo-hoo!

CptGreedle
  Dec 20, 2007
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WB has some SERIOUS explaining to do!!

Blade Runner discs mislabeled and put in the wrong case
HD DVD discs in Harry Potter BD box sets
Goblet of Fire discs with wrong artwork
Terminator 3 encoded via 1080i (or flagged at 1080i)

WTH is going on over there!! Get your $h!+ together Warner. We want you to give us Blu
exclusively, but not CRAP!

I think supporting 2 HD formats is just too much for them as they can't even get the discs
straight!!

XDragon
  Dec 20, 2007
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At least they're correcting their mistake!

Alan,
I have all 5 individuals on Blu-Ray and they play on my PS3; I have the 60G and Firmware 2.10 but they also worked on 2.01.

shatta,
No replacement plan for POTC3, its just a typo on the back's description saying 1080i instead of 1080p but the disc is 1080p; there is a replacement plan for POTC1.

Top contributor
Alan Gordon
  Dec 20, 2007
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Yes, XDragon, I know, but if you read on here and AVSForum.com, you'll see that there are several people who cannot get HP4 to play on their PS3.

I also have 60G with Firmware 2.10... my disk has the box set artwork on it, and I've only gotten the disc to play ONCE in my PS3.

I stick the disc in, you hear the PS3 struggling to read the disc, several minutes later it reads as a BDMV, I try to play the disc and my PS3 tells me that there was an error in playing the disc. I did get it to play once, but when I tried it several more times afterward, I continued to get the error message. As I stated above, I am not the only one who is having this problem.

~Alan
snktal
  Dec 20, 2007
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As far as terminator, they are already taking info to replace that also..just call the same number as above

Cyorg
  Dec 20, 2007
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I'm glad that mine were all blu. I really didn't want the hassle.

DrinkMore
  Dec 20, 2007
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Little goblins are messing with the facilities over at WB headquarters. They belong to a secret society of HD-DVD supporters that do the bidding of much higher up people that can not be named!

DAMN YOU LITTLE GOBLINS!

SpaceDog
  Dec 20, 2007
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I had a DUD Goblet and a completely missing Order of the Phoenix.
They are apparently on the way to me.
I look forward to having the set complete.
IG7815
  Dec 20, 2007
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I wonder how many dishonest people are just calling to get the movies for free?
punkguy03
  Dec 20, 2007
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someone said there harry potter blu ray didnt play in there ps3?um i have all 5 and they all play fine try updating your ps3. im glad i got lucky with the gift set and got all blu ray.

Top contributor
Alan Gordon
  Dec 20, 2007
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punkguy03, everybody that has been having problems (like me) has the newest firmware for the PS3 (2.10), and they still don't play right. It's takes minutes before the PS3 even reads the fact that you stuck in a BD... much less play, so I doubt it's a firmware issue...

~Alan

tru blu
  Dec 20, 2007
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I'm glad Warner are sending out replacements as Disney are doing.

May the Blu be with you...

frenchglen
  Dec 20, 2007
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Nice of Warner to do this...follow Disney's example and be efficient
Achmat
  Dec 20, 2007
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good of warner to do this

is it a replacement program, or do we keep the old HD-DVD discs?

jeffcapfiat
  Dec 20, 2007
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you keep the DUDs as well

doctorsteve
  Dec 20, 2007
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What about the people having trouble with freezing/skipping with GoF???

tru_to_blu
  Dec 21, 2007
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Thats good news for some people.

TheTenth
  Dec 21, 2007
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nice to have a phone number, but I'm French so I can't use it ...

Psx0005
  Dec 21, 2007
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Glad to see that WB is quick to resolve this issue. Now, what about those of us that opted to buy individual Harry Potter 1-5 BD's and got the boxset disc art version for GoF instead of the cast picture disc art version? Has anyone contacted the WB number to see if the number is valid for this issue as well? Because I sure as heck want my movies to be consistent in regards to the disc art. Maybe the whole mess with WB's BD packaging is their way of gauging how many of us Blu folks are actually buying their product so they can make the official switch to Blu-only? ;-)

Paul H
  Dec 21, 2007
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Psx0005 wrote:
"Has anyone contacted the WB number to see if the number is valid for this issue as well? Because I sure as heck want my movies to be consistent in regards to the disc art."

I called the 800 number yesterday and they are sending me a replacement with the correct individual BD GOF disc art.
L or S of Perfect?
  Dec 23, 2007
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what would you do with the duds? Hopefully my set wont have them, but I'd probably end up using them as coasters.
tigg3rtam
  Dec 24, 2007
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i just bought my 1-5 blu ray giftbox from amazon
i have a question
it reads at the amazon site that there are double discs of each film
my pack has only one for movie, by the way, whats with the year one and two being different from years three, four and five
thanks
i hope someone can tell me about the discs, thanks
and merry christmas
spacejamz
  Dec 29, 2007
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received my copy today...so when I finally get my matching BD disk, I guess I will have an extra HD DVD disk and an extra single copy of the movie...


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