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Terminator 3 Replacement Program Implemented

Posted December 20, 2007 03:42 PM by Josh Dreuth

Warner Bros.Confirming our suspicions, Warner Home Video is taking information to send out replacement discs for the recent Blu-ray release of 'Terminator 3'. When the title is played without the In Movie Experience (IME) activated, the title plays at a maximum resolution of 1080i. Obviously, this is well short of the 1080p presentation promised on the cover. For a replacement disc, contact WHV Customer Support at 1-800-553-6937.

Something else interesting about the title, is that it was supposed to use seamless branching to provide the IME. But, if the non-IME version is 1080i and the IME version is 1080p, that suggest that two encodes of the movie are on disc (similar to 'The Descent') rather than use of seamless branching. That will be something to look for once the replacement discs arrive.


Source: Blu-ray.com | Permalink | United States [Country settings]

News comments (54 comments)



Razzy
  Dec 20, 2007
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What the heck is going on over at Warner?

RickD
  Dec 20, 2007
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The rep I talked to didn't seem to know what was going to be done. She did take my info in case there is a replacement program.

Just my experience FYI.

stockstar1138
  Dec 20, 2007
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i don't know, but if anything this should make a good argument in their board room to go stop the neutrality BS. They are going to end up spending more money on HP, Blade Runner, and T3 mess ups than they have made off hd dvd versions. they need to pick a side.
cawgijoe
  Dec 20, 2007
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What info are they asking for? I'm at work and don't have my disc.

RickD
  Dec 20, 2007
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They asked me for name + phone number. They wanted the catalog number from the disc, but I told them I was at work but could get the UPC code from the website I bought it from. They were satisfied with that.

GarettP
  Dec 20, 2007
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I hope they get their stuff together before they come to the Blu side! Or maybe this is more proof to them that there should be one format!

MerrickG
  Dec 20, 2007
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This is complete bullshit, the person responsible for quality control seriously needs to be fired.
How much crap do we have to put up with?
cawgijoe
  Dec 20, 2007
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I called anyway and they took my name, address, and phone number. They also wanted the UPC, but I told them I did not have the disc since I was at work. They said they would find out what's going on and call me back.

I don't think the CSR's have any clue and there certainly is no replacement disc for the moment. I had to explain the problem.

I'm certainly not going to hold my breath for a replacement.

Braktastic
  Dec 20, 2007
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"The rep I talked to didn't seem to know what was going to be done. She did take my info in case there is a replacement program."

Same here.

groovyone
  Dec 20, 2007
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I haven't opened mine, so I am thinking return for now.

CptGreedle
  Dec 20, 2007
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I am tired of hearing about these serious mess ups. This is the month of replacement programs.
WB better get it right from NOW ON! If they want to release things to Blu-ray, they better live up to
the standard.
JT_Designer
  Dec 20, 2007
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What the hell is Warner doing? It's sounding like they are trying to do everyting on the cheap side and end up having to pay more money to fix their own blunders. They need to pick Blu-ray over HD-DVD and stop this messing around. I bet their stock owners are wondering where their money is going. Probably into maying to fix Warner's mistakes.
chrisshea
  Dec 20, 2007
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are all t3 disk this way??

Top contributor
Johk
  Dec 20, 2007
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Glad I didn't buy it...

It's weird that it didn't happen very much in the past and then 3 in month! I don't know if they changed subcontractors or what but something must have changed.

Joon
  Dec 20, 2007
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What is going on over at Warner right now? Blade Runner, Terminator 3, and Harry Potter. WOW,
they are really dropping the ball here lately.

JTK
  Dec 20, 2007
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WTF is Warner's problem?

Top reviewer
nathanp
  Dec 20, 2007
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I'm really starting to hate Warner and their incompetence.
punkguy03
  Dec 20, 2007
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well i got lucky with my harry potter gift set but not so much with terminator 3.It seems like some ppl are talking to reps that know what to do and others that dont.One question tho it says if u have ime on its 1080p well how do you turn that on?
martinp1
  Dec 20, 2007
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ha! WB NEEDS 2 STEP THERE GAME UP.. let me add this 2 my list of my reasons not 2 buy any WB blu-rays. lol.

Top contributor
jw
  Dec 20, 2007
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Same experience as everyone else, the CSR's have no idea what is going on........
I havent opened the one I got I am just going to send it back.
Bombthroat
  Dec 20, 2007
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Seriously, what is with this rash of problems at Warner?

Not that I hold it against them since they are proactive with replacements, etc.

Just wondering if anyone has any insight?

Jack Torrance
  Dec 20, 2007
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How did this pass through QC without anyone noticing?

Say what you want about Fox... but their QC is great and I would rather have the title postponed for a short time and the problems corrected before it hits the street.

marzetta7
  Dec 20, 2007
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Time to go Blu-exclusive Warner. Concentrate on the format that really matters--Blu-ray.

B.RAYBURN
  Dec 20, 2007
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Hmmmmm..... This is starting to look more and more like intentional sabotage!
Either Warner is the most incompetent production studio on the planet, or the are purposely trying to create disinformation and discontent amongst the Blu-ray marketplace before the go Red. Only time will tell..... either way, Warner's catalog primarily sucks. Good riddance I say.

jcdDigix
  Dec 20, 2007
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It looks as if there is an insider @ WB sabotaging the prevailing "BD" format. They should start an internal investigation and kick out that "alledged" FUD-er from their crew and go BLU-exclusive.
tronsdisc
  Dec 20, 2007
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STOP saying they are going Blu exclusive because they have already said they are not! Besides these guys can't release a flawless blu-ray movie to save their lives. HD-DVD's don't have these issues with Warner titles. I honestly would rather just boycott the company all together.

Mr. Joshua
  Dec 20, 2007
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I have not purchased T3 yet. Will WB be replacing what is in stores now so I can buy the 1080p version? Do you have any info on that Josh? Thanks much...

Top contributor
jw
  Dec 20, 2007
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even the trolls have to put their two sense in on this
Achmat
  Dec 20, 2007
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i dont feel like dealing with WB reps over the phone

is there an email that i can send in regards to my friggen HDDVD goblet of fire and this T3 crap
Captain_Jack_Sparrow
  Dec 20, 2007
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They took my info. Hopefully we'll get new disks soon.

This doesn't really affect me. My two HDTVs are 720p and 1080i respectively. But I do want a replacement, beacause I hope to get a larger 1080p set in the future.

sardaukar1977
  Dec 21, 2007
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My copy just got shipped today, I wonder if it is the screwed up version.

Bullseye
  Dec 21, 2007
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I hope that amazon ship out the correct disc to me instead then.
Starfighter
  Dec 21, 2007
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I'd rather Love Fox more than Warner. Fox actually looks for problems before they ship them out to retailers before the release date and actually says something to delay the movie when a problem occurs and Warner isn't as smart like Fox is. What Gives!!!!
cawgijoe
  Dec 21, 2007
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I'm going to use mine anyway. $20 is not going to put me in the poor house and I really like the Terminator series. 1080i still looks awesome. If they replace it eventuallly I'll take advantage. In the meantime I'm not getting a coronary over it.

SBrooks1
  Dec 21, 2007
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"Obviously, this is well short of the 1080p presentation promised on the cover."

"well short"....LOL That's funny. $100 says people who have their discs replaced won't notice a difference in the fixed 1080p version.

blukrank
  Dec 21, 2007
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This is a pretty poor time for Warner to be pulling this crap.Christmas is Tuesday and i'm sure there is some people out there that bought some Warner tittles for Christmas present such as The Harry Potter box sets. I got a feeling there is going to be alot of people returning there Warner Blu-Rays the day after Christmas. I sure hope Warner will get there act togethere? Must of my favorite movies are Warner movies and alot has not been released on High Def yet such as The Goonies,Gremlins,The Neverending Story and many more movies that I hope to have on Blu-Ray some day.
cawgijoe
  Dec 21, 2007
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The only people that will be returning anything are nuts like us and the ones who have an HD DVD instead of a Blu-Ray disc in their presents. Most folks won't even notice that T3 is 1080i and even if they do, probably won't bother.

IamNhobdy
  Dec 21, 2007
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So I guess I should file this disc away with my original Fifth Element disc. I'll save it and maybe
when they're all replaced I'll have one of the last goofy copies...Shouldn't have opened it though. I
won't do the replacement thing since T5E. It's fine, but I'm too impatient. I'd rather just buy it
twice and keep the funky version for my collectibles collection.

"Money is only something you need if you don't die tomorrow!"
ninjanki
  Dec 21, 2007
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I do hope I am wrong, but when you compound the last few issues that suddenly appeared on Warner releases, I would say the are preparing a smoke screen to hide their true motives to move to HD-DVD exclusivity...

I simply cannot believe they've screwed up the mastering of T3 without noticing it...

breach1229
  Dec 21, 2007
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I called in to report 12-20-07. All they did was tak emy info and said someone would get back to me. So they have not yet decied how they are going to take care of this.

DirtHerder
  Dec 21, 2007
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Are we all taking a survey from warner?! They know where we all live, Our phone number - hell, even our email if we gave that (I did... Am I going to regret that one?) and we all get the "Don't try to call us again, we'll call you" bit to boot?!

warner.. you mounting mistakes on our side is getting more and more tiring. First, you don't sell us movies like BATMAN BEGINS and MATRIX. Now you aggravate all the buyers loyal to some of your movies. Seriously...

Are they trying to show somebody how poorly B-discs are selling for them by sabotaging the releases of Christmas?! 2:1 American selling ratio of shows for warner to plummet so they can, without customer feelings of being back-stabbed, say to stock owners that it was never a good idea to go blue?!!!

onehothemi
  Dec 21, 2007
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Ordered mine today. It was a discrase. But they did admit they are getting calls on this movie. Probally all of us from the forum. lol happy hunting

DirtHerder
  Dec 21, 2007
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Shark, that's amazing. I didn't know any of this in regards to warner's attempt to go on the cheap and simply press out the Exact same master for both discs.

What with the stellar reviews of the new Blade Runner B-Disc. I could only imagine how truly beautiful it could of been had they used AVC. Indeed, they don't even have a PCM track to boot!

When I was watching T3, I kept noticing how "blurred" it was. Even 300 had the same lack of sharpness, and I know it looked highly detailed but.. Seriously, I thought it was just the director's style! Now that I've seen both 300 and T3 with the same blur, it must of been the VC 1 mastering that did it.
Casino Royal had a deliberate smearing of the actors face to hide crows by softening "M"s face as well as the younger lady.. Hell, even 007 got the paint job! But the action scenes where nearly mint throughout.

I heartily concur with Everybody who wrote: "warner! Go One Way or the Other, Stop playing in the medium!!!" Or if even possible, just exploit the size of the B-Disc and use AVC / PCM so we don't keep getting lame ass hand me downs from H-DuD!

Wow.. WOW! Now I know why H-DuDs popped up in the 5th disc of HP, since they used the EXACT same transferring of their movies to both HiDef discs. The error of placing a different format into our own Blue was bound to happen. If the production line is the same till actually pressing to disc, the possibility of such a gaff will happen...... who the hell am I kidding - probably some H-DuD jag-off playing merry on the B.

..................Oh, when I watched the PiP commentary, it jumped back into 1080p...... wheeee....................
Shark
  Dec 22, 2007
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DirtHerder, Don't belive all the great reviews for HD DVD or the HD DVD movies as Microsoft is behind most of it. Of course you don't expect Warner to say anything different as they want to make sales. Warner will continue to double dip and use a cheaper single Master to create both formats as long as we keep buying them. With the numbers Blu-ray has now, we can back off buying their movies and they will feel it and go where the demand is the strongest. I recomend buying Blu-ray on AVC, PCM surround sound movies first and wait until Warner gets the message and changes to AVC and PCM as well. If you don't they will be selling you these movies in AVC all over again in a couple of years when the format war is over. That's no different than going HD DVD and having to replace your collection with Blu-ray Discs. After all there are a lot of movies to buy in AVC PCM right now and in the future. It won't hurt to let warner know how you feel about being sold HD DVD movies on Blu-ray discs either. For those people who have a TV that's less than 40" and the difference isn't quite as apearent, remember some day when you do get a larger tV as Larger TVs will continue to get cheaper, you will care when you end up not happy with the quality your getting with HD DVD or Movies Created and Mastered in Mpeg 2 or VC 1 for HD DVD. The movies cost way more than the player does even if you spent $1000.00 on a player. That only represents about 30 - 35 movies.

SolidBlu
  Dec 23, 2007
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Hey Warner! what is this? wake up! this is BLU-RAY! not the inferior CRAP HD DVD!

SolidBlu
  Dec 23, 2007
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1080i, the "i" is applicable only for HD DVD and it means "INFERIOR".

katharsis
  Dec 25, 2007
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So are all discs like this? How do you check if it plays in 1080p or 1080i ?

Pauliesr
  Dec 27, 2007
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Has anybody heard back from WB yet regarding what they plan on doing for those that have a 1080i copy of T3? I picked a copy up the day it came out but don't want to call if they're not sure how they're gonna take care of this yet
never$$hort
  Dec 27, 2007
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I just called Warner and gave them my information... the lady said that there is still no program set up yet for an exchange but that they would call me when there was one... So sorry Pauliesr, they are still clueless. I really want to know what is going on... I'm about to just return it for a refund to Amazon.com where I purchased it and wait for them to issue the fixed version before I consider buying it again. This is really annoying... how hard is it to set up an exchange program like Sony did with the Fifth Element???

haushausman
  Dec 27, 2007
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I received my T3 from Warner December 22nd. Do you think they might have still shipped me the 1080i version? How could can I find out without opening it? Any help is greatly appreciated
Numerator
  Dec 28, 2007
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I just received mine from amazon (12/26/07).
1080/60i normal play, 1080/24p with PIP. Add one more return.

Gio
  Dec 30, 2007
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3 words
class action lawsuit

DiverDRA
  Jan 02, 2008
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Just spoke with WB customer service - they took name, address, phone # and said they will call IF there is a replacement program! So, this isn't a done deal yet. The new CEO has no where to go but up.
Lionfish11201
  Jan 03, 2008
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FORGET WB! Return you copy of T3 (along with your receipt) to the store where you purchased the
defective T3 Blu-ray disc. I would also take a print out of the 1080i vs 1080p problem to support your
claim. Since replacing the disc with another flawed copy will not resolve the problem, the store will
issue a store credit or a refund. As always, be polite and explain that you attempted to contact WB --
like I did -- and they either (1) never picked up the phone or (2) have no plan of action. Best Buy and
Amazon have excellent customer service departments, and will gladly issue a refund of store credit in
the form of a Gift Card. WB will not act until they start getting complaints from vendors, especially
since they have other larger problems with which to deal (Harry Potter and Blade Runner replacement
programs).


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