The Fifth Element Exchange Program

Posted June 14, 2007 12:00 PM by Josh Dreuth


When Blu-ray first launched, there were great expectations for the titles released. That was especially true for 'The Fifth Element', which had been a home theater enthusiast favorite on DVD. Unfortunately, the results were less than stellar, but Sony is here to atone with a remastered 'Fifth Element'! Those who purchased 'The Fifth Element' in its current form can exchange the disc for the new, cleaned up version of the film, due out July 17th. The disc will come as a BD-50, encoded with AVC, and have two lossless/uncompressed audio tracks: the same PCM track from the original release (which was quite excellent) and a 20-bit Dolby TrueHD track. The extras remain the same, but the film has been remastered for a cleaner/crisper video experience. Right now, Sony is taking down your name, mailing address, and phone number and will contact you closer to the release of the remastered version on how to exchange your disc. When you call, have that information ready, or if you are emailing, make sure to place it in your message. Here is the contact information: Phone: 800-860-2878 Email: consumer@sphecustomersupport.sony.com
Source: Blu-ray.com \| Permalink \| [Country settings]

News comments (14 comments)

amason

Jun 14, 2007

Anyone know about the version that came with the blu-ray player?

blukrank

Jun 14, 2007

Yep just sent my email as well.Looking forward to getting the remaster copy.

Top contributor

Shin-Ra

Jun 14, 2007

BD-50 with AVC video and lossless audio, I wouldn't have it any other way.

Looking forward to this.

easyrider

Jun 14, 2007

Just lodged my e-mail. Hope this offer includes non-USA buyers such as myself.

XSilentCobraX

Jun 15, 2007

sweet stuff:O i want this deffo

Top contributor

As for Canadian support of this offer, it will be avaliable
The mailing address is below. You will need to send in just the disk and a replacement will be sent on July 17
You will recieve a ref number that you will have to include with the diskl

SPHE Customer Support
P.O. Box 157
Neenah Wis
54957

sardaukar1977

Jun 16, 2007

just sent mine too, looking forward to a clean crisp Fifth Element.

treker

Jun 17, 2007

Sent an e-mail this morning--has anyone that submitted an e-mail gotten a responce yet?

amason

Jun 17, 2007

Just emailed my request!!!!!

sardaukar1977

Jun 19, 2007

I got a response from Sony, did anyone else?

amason

Jun 19, 2007

I also got a response. Did they tell you to send just the movie back in the mail and that the new disc will be sent out Fedx ground after July 17th?

treker

Jun 19, 2007

Got a responce from Sony with the address to mail my Fifth Element to for an exchange

ayates055

Jul 04, 2007

I am Also a UK resident... Emailed Sony couple times now.. i just get the FOB off.. 'we are currently processing your enquiry' sucks.. another 30 bucks i gotta lay out!.

Thing is i bought the Movie in the states.. still have the reciept.

Dam you sony!